Frequently Asked Questions
We Are Here to Help:
For any queries, feel free to email us directly: Contact@yarayarn.club or: fb.com/YaraYarnStore .
Do you offer free shipping?
Yes! We are proud to say that we offer FREE Shipping Worldwide. so remember that international orders will take longer to get to you. Estimated shipping time is usually around 12-25 days.
How fast will you ship the order?
Your order will be shipped within 48hours, usually the next day.
How long does it take to get a response from you?
Customer satisfaction is the most important factor for us. We will do our best to answer you on the same time that you send your email or Facebook message, and no longer than 24 hours.
How can i track my order?Famously there two way to track your order if you're a USA citizen you track your order using the tracking number we will send you after shipping your item from: https://tools.usps.com/ and worldwide from: https://www.17track.net/.
I ordered more than 1 item, why did I receive 1?
When you order multiple items at a time some are shipped separately. This is due to logistics and the are stored at different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
I messed up my shipping address when I placed my order. What should I do?
If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, we can't make any promises. Packing your items usually start quickly after you order. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use
How secure is my personal information?
YARYA-YARN adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.